Here is the place to say customer service was AWESOME!!! The cons for me: heavy chemical smell, hard to locate your right shade with the information on site, limited shade range. Here comes the good part, since I tried the mat version to locate my shade I was scared, but the foundation turned out much better that what I thought it would be based on samples. I like the natural to satin finish, it is not drying and it did not look cakey. It pairs well with their finishing powder. If you cannot locate your shade I recommend contacting customer service they were great and helped me a lot. I am usually light neutral to light cool tone, and I tried 2.25, 2.50 and 3.25. After trying I could say 2.25 and 3.25 are good shades for me, 2.25 is slightly lighter but it works out great, 3.25 is a slightly darker but again works perfectly. 2.50 is too yellow and looks way darker that 3.25 even though is suppose to be lighter tone.