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FAQs

When will my order ship?

Please allow 3-5 business days for order processing. Once your order has shipped, you will receive a shipping confirmation via email with a USPS tracking number. Please allow 3-6 days for delivery in the United States, and 14-21 days for delivery in Canada. Please note that order processing and delivery will take longer during promotions.

What is your shipping policy?

Free shipping is available for all orders $35 and over (US only).

We offer $6.99 flat rate shipping for domestic orders, all states within the USA and $9.99 flat rate shipping for international orders to Canada.

Currently, we ship to the United States and Canada via USPS. Other countries coming soon, stay tuned!

Items shipped outside of the United States may be subject to import duties, taxes or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by HALEYS Beauty.

For all orders, USPS will provide a tracking number. However, insurance is not included. HALEYS Beauty is not responsible for any lost orders or missing items when shipped by USPS. 

What is your return/exchange policy?

We will be happy to coordinate a one-time exchange for items that have not been opened or used and are in the original packaging. You must contact us within 5 business days after your delivery date to exchange your item. If you wish to exchange an item, please email us at info@haleysbeauty.com for shipping instructions - all shipping costs are the responsibility of the customer. Please do not return a package without tracking, you will not be credited for items we have not received.

If you find that your product is defective, please contact us immediately at info@haleysbeauty.com.

What is your order cancellation policy?

Orders for items immediately available cannot be cancelled or modified once they have been successfully submitted. We advise you to follow the return/exchange instructions.

I received a notification that my package has been delivered but there's nothing in my mailbox. Why hasn't it arrived? 

USPS tracking information can be inaccurate and packages are marked as delivered before they actually arrive at the shipping address. When this happens, it's best to wait 2-3 days for the package to arrive at your door. In the meantime, we suggest checking in with your local post office for more information.

Are your products cruelty-free, paraben-free and vegan?

Yes all of our products are cruelty-free, paraben-free and vegan. HALEYS is a proud partner of PETA's Beauty Without Bunnies program, and we pledge to never test on animals or use animal-derived ingredients in our products. 

Do you accept PayPal? 

We do not accept PayPal but we do accept Visa, MasterCard, American Express and Discover credit cards.

Where else can I purchase HALEYS Beauty?

Our products are sold online on haleysbeauty.com and macys.com.

OTHER QUESTIONS?

Please feel free to contact us with any other questions you have by emailing info@haleysbeauty.com. Our customer service team will do their best to respond as quickly as possible, but please allow 24-48 hours to receive a response.

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